Shipping Policy

Last Updated: August 2026

At Zyvora, we want your shopping experience to be simple, reliable, and stress-free. We offer free shipping worldwide on eligible orders and carefully work with our shipping partners to deliver your products safely.

1. Order Processing

Orders are generally processed within 8 to 10 business days after payment is successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, where available.

Please note that orders may take slightly longer to process during sales, holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Times

Estimated delivery times depend on your location and the product ordered.

Destination	Estimated Delivery Time
New Zealand	7–15 business days
Australia	7–15 business days
United States & Canada	8–18 business days
United Kingdom & Europe	8–18 business days
Rest of World	10–25 business days

Please note: These are estimates and are not guaranteed delivery dates. Delivery times may vary due to customs clearance, weather, carrier delays, public holidays, or other circumstances outside our control.

3. Free Worldwide Shipping

We offer free standard shipping worldwide on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

4. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email with tracking information when tracking is available.

Tracking information may take 2–5 business days to become active after your order has been dispatched.

You can also use our Track Order page to check the status of your shipment.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

Zyvora does not control these charges and cannot guarantee whether or how much you may be charged.

6. Incorrect or Incomplete Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, we may contact you regarding available options. Additional shipping costs may apply for reshipment.

If you notice an error in your shipping information immediately after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that changes can be made after an order has entered processing.

7. Delayed or Lost Packages

If your order has exceeded the estimated delivery timeframe, please contact us so we can investigate the shipment with the relevant carrier.

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances beyond our control.

If tracking shows that a package has been delivered but you have not received it, please first check with household members, neighbours, building management, or the local delivery carrier.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product
• A brief description of the issue

We will review the information and work with you to determine the appropriate solution.

9. Multiple Products in One Order

Depending on product availability, warehouse location, and shipping arrangements, items from the same order may occasionally be shipped separately.

If this happens, you may receive separate tracking numbers and delivery dates.

10. Pre-Orders

If an item is marked as a pre-order, the estimated dispatch date will be stated on the product page.

If your order contains both pre-order and in-stock items, your items may be shipped separately depending on availability.

11. Contact Us

If you have questions about your shipment or need assistance with an order, please contact our customer support team through the Contact page on our website.

When contacting us about an order, please include your order number so we can assist you more quickly.

Zyvora

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